Cloakbook has developed a Code of Conduct for Responsible Gaming and pledges to our facility personnel and patrons to make our Plan an integral part of our daily operation.It is unlawful for any individual who is under 18 years of age to engage in sports wagering.
Any intoxicated patron will be denied entry into establishment, and any patron who is noticeably intoxicated or impaired are prohibited from engaging in any gambling activities”
Cloakbook provides any information about programs to prevent, treat, or monitor compulsive or problem Gambling. Brochures are available near the Betting windows and Self-Service Betting Terminals (SSBT). The Responsible gaming policy is available at our Betting windows.
If you or someone you know may have a gambling problem, contact the National Problem Gambling Helpline. Help is available 24 hours a day and 7 days a week, – it is Free and Confidential. Call or text 1-800-GAMBLER or visit www.ncpgambling.org/chat.If you have any questions, complaints or comments you can contact us by telephone to the following number: (202) 909-5600 or by email to the following address: [email protected]. For more assistance, please contact our Sports Wagering Manager on duty.
If you would like to contact the Office of Lottery and Gaming (OLG) you can call this number (202) 645-8000 or you can send an email to the following address: https://dclottery.com/about-us/contact-us.